I was reading the posts on Marriot on the Move (Marriot’s corporate blog), and I can’t help but feel that “hey, this is a wonderful organization!”
For example, in one recent post, Mr Marriot started by sharing:
It was my father who coined the phrase, “Take care of the associates, and they’ll take good care of the guests, and the guests will come back.” Most people might think that only means customer service, but it really is the mindset of how we do business.
In that post he goes on to share about the safety and security plan that were made for each of the hotels, and how it came into real use when hurricane Wilma struck Cancun.
Things like these safety plans will probably never ever make it to a press release or the mainstream media, simply because the mainstream media is primarily focused on reporting things that would interest the general public. On the other hand, it would also not be likely that Marriot is going to go around marketing themselves on the basis that they have detailed safety plans.
But now through the corporate blog, we know how much attention they pay to details. We know why the hotel rooms are worth every cent we pay for.
After following Mr Marriot’s blog for a while (even though I was reading passively most of the time, not contributing comments), I now feel I know this organization better, and yes, I do feel I want to stay in one of their hotels the next time I travel.
Have you followed any corporate blogs lately that influenced you?