Here is something commendable. I must say I am very impressed with the web hosting support from Hostgator.
I am in the process of migrating a domain over to a their servers, and I was experiencing some issues getting a big mySQL database file imported. I headed to their live chat, and I was advised to submit a support ticket for my issue.
So on I went to submit a support ticket thru email, explaining my case. MINUTES later, there was a reply in email asking for confirmation, and within 20 minutes, I received another reply (from a separate support administrator) saying the database has been imported successfully.
Here’s my screenshot from Gmail.
I don’t know about you, but I think this support is awesome. I’ve had experience with other hosting companies that take MONTHS to resolve a technical issue.
Well done Hostgator!
If you are considering a web hosting service, consider Hostgator.
I’m with Hostgator too. Their service is really very good. And most importantly, their servers are very reliable.
Thanks for your post and the kind words! I’m glad to hear we were able to get your issue resolved quickly and efficiently. 🙂
Cheers,
Douglas
Customer Service Manager
HostGator.com LLC
thanks for the information. this kind of post will help us while searching for best web hosting companies
Im really surprised the guys from Hostgator saw this post and actually replied!
I have been using Dreamhost for several years and am happy with them so far but it’s nice to see a company like Hostgator respond so quickly.