Here is something commendable. I must say I am very impressed with the web hosting support from Hostgator.
I am in the process of migrating a domain over to a their servers, and I was experiencing some issues getting a big mySQL database file imported. I headed to their live chat, and I was advised to submit a support ticket for my issue.
So on I went to submit a support ticket thru email, explaining my case. MINUTES later, there was a reply in email asking for confirmation, and within 20 minutes, I received another reply (from a separate support administrator) saying the database has been imported successfully.
Here’s my screenshot from Gmail.
I don’t know about you, but I think this support is awesome. I’ve had experience with other hosting companies that take MONTHS to resolve a technical issue.
Well done Hostgator!
If you are considering a web hosting service, consider Hostgator.