Fortune 500 Blog Review: Capital One
Since this is my first Fortune 500 blogs review, I’ll just type anything and everything I do and observed as I make my journey to unravel any blogging business in Capital One or the lack of.
Capital One Website. Front page - no sign of the word blog. Searched “blog” … The reply was “There were no results for blog. Here are the results for log.” (Nice. They check for misspellings in their searches)
Googled site:capitalone.com blog and the variants - web log, weblog, blogs, web logs, weblogs… Nothing.
Googled “Capital One” Blog and the variants. Ooooh… Lots of other sites, but nothing official.
On to Technorati. One blog! Its by an employee, more of a personal one, talking about life at work. Six posts, started on February 24th, 2006.
I learnt one thing from the blog.
There’s (apparently) long been a tradition in Cap One’s IT department of giving a Lava Lamp to anyone who makes a particularly memorable schoolboy error.
Google Finance and Google Blog Search! Lots of blogs, all talking about their experience with the service and the credit cards and selling and buying of their shares… and hey! I found my previous post! 
Oh… I took 57 mins already.
Nothing on Yahoo Directory too!
So, it looks like there are no official corporate blogs by Capital One! The closest were press releases and newsletters. But no blogs.
Most sites that turned out under the search were either regular bloggers talking about issues related to Capital One like phishing and interest rates, or just regular blogs with Capital One ads in their Yahoo! Search Marketing or Google Ads.
I think they could do with a blog to address issues like the top ranking website when I searched for “Capital One” blog - a complaint site, or sites like this.
Do you think Capital One get started with a blog? From my hour of search experience, I have a feeling they are gonna get a good number of comments on their blog when they start one (if they ever do).
So, what’s in your wallet? Now, there are credit cards, loans and financing, direct banking… anything and everything but blogs.
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Tan Kian Ann is blog marketer based in Singapore. He now works with individuals and small businesses reach out to the world using blogs. 
July 6th, 2007 at 9:08 am
Visit robert lipske
Welcome to the unethical world of Capital One.
It’s July 2007, and I was treated like chattel by this heartless corporation. The mercenary representative: Ernesto, employee # UNX 232.
As soon as I found that my rate jumped from 5.99% to 11.90% i called immediately and insisted that it be brought back down. I too was told that it’s too bad, that I missed their notice. I said I never got one, which I didn’t. They told me it wasn’t sent with my statement. Also Ernesto told me that this has happened to thousands of customers and him too. But he informed me it was too late. Then, when I said I want you to specifically tell me that you refuse to revert my interest rate back to its original rate, he said he’d have to terminate the conversation if I was recording it. too funny–I wasn’t recording it, but in theory they can record it.
Now, I’m stuck paying this unethical rate until my balance will be down to zero. Is there any way this uncaring mercenary company can be held accountable? Is there at least one attorney general who cares?
Keep posting and please start posting as many warnings as you can about this vipers.
Bob
July 6th, 2007 at 9:34 am
Visit Kian Ann
Thanks Bob - I do hope someone in Capital One reads your concerns and addresses the issue!
January 21st, 2008 at 10:36 pm
Visit Carla G.
Unfortunately, this rate will not return to the lower rate just by bringing your balance down to zero. Chances are, it will never be lowered. Also, if you have several cards, and it doesn’t matter if they are capital one cards or not, all your capital one cards will rise to higher rates. Also many other credit card companies do the same. These companies check out your rates and credit history with other companies and copy each other all on the same customer. Standard practice universally. It’s all rigged!
June 20th, 2008 at 12:42 am
Visit Jennifer
Capital One is one of the worst companies I have ever had the frustration of dealing with.
My husband recently had back surgury and was going to be off of work. We contacted all of our creditors and worked out arrangements with them for reduced payment during his time off of work. We contacted Capital One and we were able to defer 1 auto loan payment and we were told by the rep on the phone that we could extend this if needed based on his return to work date.
When I called 3 weeks later to extend for 1 additional month due, to the Dr extending his original time off, I was told I would have to fax the Dr return slip to them and they would review and call me back. I did as I was asked and waited for a call back. When Juan from Texas called me he informed me that this was not possible to do since a 1 month deferrment had already been extended to us. He told us that it “would take an act of God” to get this to go through. I asked for a Supervisor and was transferred to a voicemail for Brad. I left a message and didn’t recieve a call back. I again called Juan only to be told that Brad would be calling me back later that day, but to call Juan if I had not heard from him Brad by the next day. I called back 2 days later and Juan tells me that Brad has been waiting for my call. I ripped into Brad for not returning my call(he stated he never got the VM message) but there was nothing that he could due because their software would allow them to defer anther payment, then he blamed it on their lenders and the excuses went on and on. I will never deal with this company again, and will deter people from using them for any type of credit or financing. Anytime I get the oppourtunity to bad mouth this crappy company I will do so.
July 29th, 2008 at 7:13 pm
Visit william costanzo
capital one is abusing customers, i filed bankrupsy in 1999 and less than two years later they gave me a credit card. i file 10,000 against them. i think it’s bad business to give credit when not deserved. now i am in trouble again. as american’s we should stop this corp. from preying on people who have trouble with credit cards. i am somewhat to blame, but they are more so i feel.the court stand up for them, but not for the people of this country. we as a whole should file against them for bad business practices.
July 30th, 2008 at 12:52 am
Visit william costanzo
TRUST ME THEY WON’T CARE, THEY ARE ALL ABOUT SCREWING AMERICANS AND ARE GOVERNMENT APPROVES. SOUND LIKE JUDGES ARE GETTING PAYOFFS.
July 30th, 2008 at 7:17 pm
Visit william costanzo
I’M GOING AFTER THEM, MY LOT IN LIFE NOW IS TO PUT THEM OUT OF BUSINESS.
September 16th, 2008 at 11:38 pm
Visit Amy Bowen
Dear Capital One,
You’re doing a terrible job.
I wish I’d never fallen for your claim of providing customer service. My experience with American Express is about a million times better. Guess how many years I’ve been with them? Sixteen. Your service, on the other hand, is so bad I cannot wait to close my account.
Your people barely speak English, but that’s not the worst part. They are unfailingly rude.
My husband and the main account holder is not a criminal but that’s how he’s being treated by your fraud department. They are clearly not serving him but instead treating him (and me) with the utmost dis-courtesy I’ve ever experienced.
I don’t appreciate this one bit.
And you know what else? You’re wasting your money on your advertising when your REAL service looks like my experience.
Here’s what you can look for on the internet: I’m having a similarly frustrating experience with Capital One and their crappy “service”. Oops, my husband accidentally shredded his card, called for a new one then charged some tickets in Spain on my card. This triggered their fraud department. Too bad they didn’t tell him not to use the card (mine). He explained it was him who made the charge and they said ok. Then their rude fraud people started calling, acting like he was a criminal or like they were talking to an imposter. We are still trying to get the card off their “hold” status so we can close it. Always a different story from these “customer service” people about what’s required to straighten out the account. Granted, my husband did answer a credit question wrong, but not everyone knows what their car payment was 7 years ago. We’ve been through the wringer with Capital One. The whole reason we got the card was so we could use it to make international charges and now it’s completely backfired and we’re subject to their increasingly rude and obnoxious non-answers and non-help. I wish I’d never gotten an account with these non-professionals.
You’ve wasted enough of my time already, but don’t be surprised to see my comments, as I said, in as many places on the internet as I can think of. Other people should know what horrible abuse they can prepare themselves for if they ever have an innocent situation arise such as the one I am dealing with.
I hate your company.
Sincerely,
Amy Bowen
September 16th, 2008 at 11:42 pm
Visit Kian Ann
Ouch.