Comments on: Fortune 500 Blog Review: Capital One

By: David Reneau

David Reneau — Tue, 06 Sep 2011 21:15:40 +0000

I just applied for a loan and was forced to put in my current payment before refinancing. Than they just reduced the payment by 40.00 but extended the loan out several more months to two years and the raised interest rate from 6.3 (my current loan) to 18.38. They was sure to tell me how lucky I was. The funny part is they would make more money if they would of went with the terms i need because they would collect more apr over a longer loan. The problem with companies today is that they want to make all they can at total cost to the customer, who should at least recieve a decent service. So I sent this following message back through their confirmation email.
This is a joke, this is insulting thinking i would extent my loan to save 40 dollars. I realize that you want to make as much as possible but you should try to benefit the customer to. your going to extend my loan to 24 months for almost four times the interest. I may be mistaken but I think this loan was set off of my current payment. I can not believe this is the best you can do. I was thinking about 200.00 a month for five years because i need a extremely lower payment. I can not believe you would want less interest over time. It would benefit you to take this loan because you would receive the interest thus giving profit. I will just stay with the company I have now (your competitor), I thank you for you feeble attempt at service. I will get enjoyment out of this by using this for my paper in business class, and will definitely tell everyone I know (word of mouth).

By: William

William — Sat, 04 Jun 2011 14:42:53 +0000

Here is an email I had to send to Capital One today: “I recently recieved my credit card in the mail and used it for several days before setting up my PIN through the automated voice system. The next day I tried to make a withdrawl from an ATM (belonging to my personal bank) and was denied. I thought something was wrong with the machine, so I went to a local Wal-Mart to make a purchase and get cash back. The card was denied again. I called and was immediately transfered to fraud who told me my card was flagged. They could not explain why. The associate told me I had to mail or fax in additional information. I called back later to explain that I was going out of town and needed the funds, but the person I spoke to then was unhelpfull. She would not explain why, after using the card and setting up a PIN under your system, it was locked down. When I asked to speak to her supervisor she refused to put me in contact with one. This is a major isssue, as I am often away from home for work and personal trips, and rely on my cards for purchases and hotels. Her refusal to help, to figure a way to resolve the issue, and to let me speak with her supervisor is unacceptable. I will be relaying this story on some of the blogs and social networks so that others can see how this is handled. Hopefully I will be able to report a resonable outcome.”

By: Mike

Mike — Sat, 14 May 2011 17:37:18 +0000

PEACE OF SHIT, NOTHING SHORT OF THIEVES!!!! I PAID FOR 3 YEARS FOR PROTECTION IN CASE I GO UNEMPLOYED AND YA THEY NEVER CAME THRUE. SO I JUST LOST MONEY.
THEY SHOULD BE IN TRIAL JUST LIKE WHEN A PERSON STEALS WELL THEY GO TO COURT SO SHOULD CAPITAL ONE AND HIS BOARD MEMBERS. JUST BECAUSE YOUR A LEVEL THIEF DOESNT MEAN ITS RIGHT.
THEY FUCK OVER MANY OTHERS IM SURE AND NEVER THINK OF THE THE BAD ADVERTISEMENT THEY GET THRUE **WORD OF MOUTH**. people trust and believe their friend over a BS comercial. so i hope they go out of business. it’s not like they’re helping the American economy by OUTSOURCING and having people that cant speak English deal with what they call COSTUMER SERVICE. capital one so shity i bet neither the employees nor the board use their own product that’s a sign of shitty service. LOL.

By: Mike

Mike — Sat, 14 May 2011 17:28:58 +0000

normally i don’t don’t complain but Capital One should be taken over by the government and it’s directors rid off and left unemployed. The ones that are in charge of this institution should be prosecuted for false advertisement and theft. i paid MONTHLY for payment protection for 3 years and when i finally need it because i went unemployed they forgot about those payments i made for the past three years. not to mention they never informed me i wasn’t receiving my benefits that i had paid for the past three years so. and they cant even keep their shit straight, nothing short of high level thieves, stealing in clear view of they people and governments.
IF YOU ARE CONSIDERING CAPITAL ONE, think hard and look at what people have to say about capital one and anything that has to do with capital one has lost my business for life. but i this is just my opinion and what i have bin dealing with for months. try them out and see how you like it. LOL.

1-Costumer service sucks.

2-can’t transfer you to another department you always have to call someone else because they “have very little information” or barely SPEAK ENGLISH. just keep in mind there’s always another number to call.

3-they cant keep track of anything. so if they cant remember the payments i made in order to protect myself against hard times and only wish to make difficult moment harder then i say F*** this. i learned my lesson.

By: Jack Miller

Jack Miller — Wed, 01 Dec 2010 13:34:23 +0000

I have a 6 Million commercial loan with Capital One, it appears that they are trying to put the loan in default to put pressure on us to payoff so they can deleverage, we can not speak to anyone of any authority there, they seem to high very well…… Does anyone have the same experience. We are considering all of our options. HJM613@gmail.com

By: Jon

Jon — Fri, 15 Oct 2010 10:13:03 +0000

Hahahaha! That’s my blog. Hilarious. I’d forgotten all about that.

And it’s worth noting I worked for Capital One UK – while a subtly different beast altogether to your Stateside, many of the complaints people seem to have are quite similar.

I miss my lava lamp.

By: Sharon

Sharon — Wed, 13 Oct 2010 19:47:50 +0000

Capital one is a joke in every way. Hassle free credit card my but. Best auto loan around ha. They pulled the payment out of my account twice. When I called them and said wait I never got a confirmation on the first payment and now you pulled it twice all they could say. Its your faul for submitting it twice. I said its you computer error. Their response “Its not our fault and you can take it up with our bank.” I shouldn’t have to take it up with my bank that they pulled the payment twice. Now I have to meet with the bank to stop payment (fee). Pay the overdraft fees they caused (more fees) and then pay the returned check fee through them (fees). Capital not hassle should be Capital one all about the fees and how to screw you.

By: Chuck

Chuck — Thu, 20 May 2010 15:04:36 +0000

My daughter financed her car through Capital One. She is trying to sell the car and still had a small balance on the outstanding loan. She called Capital One to get thier payoff procedure. Her first instructions were to do a bank transfer and the lien would be released in 7 days. After she followed these instructions she called to check on the progress and was told it would take up to 35 days. She asked how to expedite and was told if she canceled the bank transfer and did wire transfer it would be released the following day. She followed these instruction. When she checked the following day she was told they would make the release in a week. Again she asked how to expedite and was instructed to send a cashiers check overnight and they would release the lien once they recieved the check. They acknowledged receiving the check the next day and now are saying 72 working hours. After jumping through all Capital One’s hoops and spending in excess of $300 we are no closer to getting the title release than we were two weeks ago. Capital One sucks on after sales service. Beware deal with someone local when financing a car. Capital One is not a trust worthy comnpany. They deal as though they are untouchable. My cry would be for all of us to stop patronizing Crapital One.

By: John

John — Wed, 04 Nov 2009 05:56:49 +0000

Capital One’s dispute department is terrible. I have been going round and round with them for months over a charge a made with, unfortunately, a dis-reputable merchant. They acknowledge my concern and remove the charge. They heard lies from the merchant and put the charge back on. They took it off again and now have put it back on permanently because time has expired to contest it. Their letters claim they never received the requested information from me yet if I get a rep on the phone they acknowledge that in fact my responses have been received in a timely manner. Why they have sided with a merchant with a terrible BBB record instead of the consumer who has been cheated is beyond belief. This is not customer service!

By: Laura

Laura — Sun, 11 Oct 2009 16:32:27 +0000

Capital One is the worst thing u can start with. they charging unbelievable a lot. I had Â£ 200 on my credit card. I already paid them Â£700 back, but they still want to charge me around Â£300.
I just stopped answering to their phone calls. I’m not going to pay them more.
plus I am a full time student.
Capital One really sucks